Senior Systems Analyst II

New Mexico Highlands University

Las Vegas, NM

Under the general direction of the Enterprise Applications Manager, the Senior System Analyst provides technical, operational and administrative support of NMHU’s enterprise applications software and database management systems and provides functional direction and training as required.

Duties and Responsibilities

o Works directly with ITS Management and NMHU end users to ensure high levels of customer satisfaction in the area of enterprise operations services and support. The Sr. Systems Analyst assesses, converts, customizes and implements digitized software solutions for the end users within various departments within New Mexico Highlands University.

o Gathers information about processes, procedures, program intent, functions and features; data requirements, input requirements, and output requirements; internal, external checks and controls. Designs or writes program specifications based on consultations with supervisor, system analysts, other programmers and end users. Converts designs and specifications into computer code. Creates test plans and running tests to find errors and confirm programs meet specifications. Provide technical assistance by responding to inquiries regarding errors, problems, or questions with programs. Creates/designs user and technical documentation to ensure consistency with procedures and program operations. Trains end users or technical support staff to use and support programs.

o Monitors, maintains and manages technical support and care of NMHU’s enterprise applications software.

o Ensures industry standard best practices for enterprise applications software is implemented and maintained.

o Responsible for operational support and maintenance and project management of NMHU’s enterprise systems, and all associated functions and services.

o Maintain technical current and relevance through self-directed professional reading, developing and maintaining professional contacts, professional development, and training.

o Performs other job-related duties as assigned.

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