Drug Information Associate

Dohmen Life Science Services

Emeryville, CA

Overview

OUR CULTURE:

At Dohmen Life Science Services, an EVERSANA Company, we are committed to keeping our clients for life, ensuring no conflict of interest exists, achieving continuous innovation, and focusing on continuous improvement. Our behavior is guided by five simple values that define how we work and are the essence of what makes us successful:

Caring: We are empathetic and respectful. We ask “How can I help you?”

Committed: We are dedicated and persistent. We ask “How can I make it happen?”

Creative: We are inventive and imaginative. We ask “How can I do it better?”

Collaborative: We are cooperative and share our knowledge. We ask “How can we achieve success?”

Courageous: We’re willing to risk failure over inaction. We ask “How can I challenge myself?”

Responsibilities

THE POSITION:

Call center staffing for responding to customer requests for client product information, identification of customer reports of adverse events and/or product quality issue, followed by appropriate intake, documentation and reporting to clients within pre-specified timelines. Medical writing as needed to generate written responses for use by call center staff.

POSITION SUCCESS FACTORS:

The individual is able to critically evaluate and interpret data from various sources (medical literature, in-house data, and personal communication) to provide an accurate and balanced response to the customer within the confines of the guidelines and regulations of industry-based drug information practice.

Expected to demonstrate a high level of comfort and proficiency in the generation of new medical information content and/or the revision of existing content.

Make accurate assessments regarding the event’s reporting status and terminology.

Take a proactive role in managing products or clients’ needs.

ESSENTIAL FUNCTIONS:

Triage and respond to drug information inquiries from physicians, pharmacists, nurses, and other health care professionals. Some corresponden

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