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Call Center Reservations & Front Desk Agent

A & S OF MB LLC

Myrtle BeachSC  US

JOB OVERVIEW

Reports to: Call Center Manager and Call Center Supervisors

The job of a Call Center Agent is to ensure a positive and memorable experience for all guests while utilizing sales strategies and techniques to drive revenue. The position requires the agent to provide prompt, professional and efficient handling of all requests for guess room reservations as well as anticipating guest needs. The position will require the agent to answer incoming reservation inquiries as well as outbound call campaigns and online requests for information including web chats and email. Call Center agents are typically cross-trained to work as a Front Desk Clerk during peak check in and check out periods.

QUALIFICATIONS

Requires high school diploma or equivalent, additional education preferred.

Computer literacy and knowledge of spreadsheet programming preferred.

Prefer competent organizational skills.

Type 30 wpm.

One-year front office and/or reservations experience preferred.

Meet minimum age requirement of jurisdiction.

Ability to communicate effectively with the public and other employees.

Read, write and speak English fluently.

At the Sea Mist Ocean Front Resort, we want our guests to relax and be themselves which means we need you to:

Be you by being natural, professional and personable in the way you are with people

Get ready by taking notice and using your knowledge so that you are prepared for anything

Show you care by being thoughtful in the way you welcome and connect with guests

Take action by showing initiative, taking ownership and going the extra mile

Performance Standards

CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner and anticipate guest needs.

WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervis

2020-05-25T21:21:59 2020-07-22T23:28:23 Apply Now

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