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Daily Patient Monitor

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LouisvilleKY  US

Description

We are currently recruiting for a Daily Patient Monitor to join Lacuna Health. This is a work from home position that can be located anywhere in the continental United States. Equipment is provided.

This position may be full-time, part-time, or per-diem. The core hours will be from 8:00AM-8:00PM, but we will need individuals to work until 8:00PM.

Summary:

Lacuna Health Daily Patient Monitor is responsibly for accurately and efficiently completing calls to patients that have tested positive for COVID-19 to monitor their symptoms while providing the highest level of customer service and confidentiality. The Daily Patient Monitor will use the appropriate scripts, resources, and information to track whether the patient's symptoms are improving or worsening and identify if any additional needs are required and track the data in the case management system.

Essential Functions:

Conduct daily outbound calls to patients in quarantine/isolation to monitor symptoms and conduct additional needs assessments

Provide daily monitoring of symptoms and follow-up calls to patients not adhering to program and provide additional education and information

Ability to utilize and maneuver several different software systems to resolve customer inquiries

Maintain accurate and up to date information in the documentation system of follow up needs to be fulfilled in remote patient monitoring system

Provide additional resources and education to patients

Meet specified goals and objectives as assigned by management on a regular basis

Provide exceptional customer service to all patients

Maintain confidentiality of patient information at all times

Escalate any problems that may arise

Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct

Maintain awareness of and actively participate in the Corporate Compliance Program

Knowledge/Skills/Abilities:

Positive attitude and ability to work well with others

Proficient with Microsoft Office applications and ability to learn ne

2020-05-23T09:41:04 2020-07-15T10:44:27 Apply Now

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