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e-Commerce Clerk

Kroger Stores

LoganvilleGA  US

Company Name: Kroger Stores

Position Type: Employee

FLSA Status: N/A

Position Summary

Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

Meet/exceed productivity standards

Assist in training new e-Commerce team members

Learn and adapt to new and improved processes

Perform required opening and closing procedures

Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Maintain organization and cleanliness of staging areas and equipment

Communicate any substitutions or exceptions to customers order at time of pick-up

Scan and bag orders on the go while following all bagging standards

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Process the orders through the point of sale (POS) system

Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Ensure quality and freshness of all items chosen

Read and follow directions given in the note section

Initiate and complete selection process for customers on-line orders

Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones

Adhere to local, state, and federal laws, food safety procedures, and company guidelines

Meet/exceed customer expectations for ease of shopping, variet

2020-05-24T17:06:00 2020-07-22T11:36:43 Apply Now

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